How VoIP Helps Businesses Overcome Communication Challenges

Although there are many benefits to using a VoIP phone system, including lower costs and better features, many people are still reluctant to make the switch. For those who have used only a traditional phone and answering systems in the past, the idea of switching to an internet-based phone system raises some alarms.

At the same time, there are many people who do find that VoIP phone systems offer the best value for them; however they have had challenges with their VoIP providers in the past.

Here are some of the common questions our VoIP Provider for Business LineOne has received regarding concerns about switching to or using a VoIP phone system:

We need to transfer customer calls easily and can’t afford to drop any calls. Can you help?

We have heard this same pain point from other customers in the past, who were using other digital phone service providers. As a company that prioritizes customer service, we know that a phone system must work well and must be intuitive for its users.

LineOne has worked with a number of phone sets over the years and customized many phones to make call transfers easily and be user friendly. In addition, our call queue management tools ensure that incoming customer calls are efficiently routed to the right team member—minimizing wait times and improving the overall caller experience.

Read a case study of one of our happy clients who we helped with phone transfers here.

As a company focused on customer service, VoIP provider LineOne will ensure everything is in place so that you can focus on your customers, as well.

During the coronavirus pandemic, most of our employees began working from home. However, without the ability to transfer phone calls, we lost a lot of efficiency.

Can we transfer phone calls to other locations with the LineOne VoIP system?

Absolutely! That is one of the wonderful benefits you will receive by using a VoIP phone system. We will help you install these phones wherever your employees will be working. One additional feature that is a huge value-add is programming “busy lamps” onto phones. That way an employee at his home in Maryland can see whether another employee in Connecticut is on her phone before transferring the call.

The phones also are able to “four-digit dial” to internal company employees rather than requiring a full number with area code, regardless of their physical locations.

Our business receives significantly more call volume at certain times of the year. Our current hosted phone provider has fixed trunk quantities that have to be manually increased during peak call volume months at an extra cost. Will we have to deal with this headache if we switch to your service?

The LineOne VoIP phone system does not have any limitations to the number of calls that can be simultaneously received. All available phones can be on calls at any given time, while other calls are waiting in the queue to be answered.

There is no additional fee or upcharge based on higher call volume. Your cost is a monthly fixed cost.

Business has changed a lot in the past few years, and our employees aren’t at their desks as much as they used to be. We wonder, can I use my VoIP phone anywhere?

Because VoIP (Voice over Internet Protocol) phones run via the internet, you will need to be connected to the internet to use your VoIP phone. However, this does not mean you need to be locked into one location as you might with a desk phone or “landline.”

You can physically move your VoIP phone to a new location – while working remotely for example – and connect it to the internet at this location. Your VoIP phone will work with the same features, including text to email, voicemail, etc.

Another option is for users to download the LineOne Mobile App (or ConnectUC App), which is included with all advanced user plans.

Every time we switch to new technology, it slows us down as employees ramp up on the new system.

How do we teach our employees how to use the new VoIP system quickly?

During deployment, all new users are invited to a live web-training of their new LineOne business phone system.

Users typically are comfortable using the new phone system right away. However, after users have been trained and have used the system, businesses or individual employees can also request additional customization to their phones and training, if needed.

To learn more about the LineOne VoIP phone system and whether it would help solve problems for your business, please contact us here.