With LineOne, every channel lives in one workspace - giving agents the full picture and customers a seamless experience across voice, chat, SMS, email, and social.
Voice
Built-in softphone, call notes, and callback-in-queue keep conversations moving without lost details.
SMS & Web Chat
Keyword responders, auto replies, and canned responses make messaging fast and consistent.
Email & Social
Unified threads and Facebook for Business support mean every message pops into a single view.
Routing & Rules
Skills and language-based routing with customizable queue treatments ensure the right agent gets the right call.
Dashboards & Reports
Real-time dashboards plus customizable and exportable reports keep leadership in the know.
Quality Assurance
Call recording, whisper/coaching, and post-call surveys help you coach smarter and deliver excellence.
AI that shortens handle time and the to-do list
AI works in the background to capture, summarize, and analyze every interaction in real time. Transcriptions eliminate the need for heavy note-taking, while instant summaries streamline follow-ups.
Supervisors gain visibility into sentiment and recurring topics, making it easier to coach teams and spot trends before they escalate. Customers enjoy faster resolutions and agents who can focus on listening - not paperwork.
With AI handling repetitive tasks, your contact center runs with greater speed, accuracy, and insight. Turning every conversation into actionable data that drives performance.
Integration without boundaries
Your contact center should connect, not complicate.
LineOne integrates seamlessly with your CRM, storage, and collaboration tools while extending your stack with enterprise-grade capabilities designed for growth and resilience.
AI speech services, workforce management (WFM), and chatbot support
Enterprise security with SSO + 2FA
High availability and redundancy for maximum uptime
Keep your sales and service teams aligned with full bi-directional sync. Every call, note, and interaction flows directly into HubSpot, so customer history is always complete and up to date, no manual entry required.
Bring your CRM data to life inside the contact center. With Salesforce and other CRM integrations, agents see the full customer record at a glance, while activity is automatically logged back into your system of record.
Store recordings, transcripts, and reports with confidence. LineOne connects to AWS, Google Cloud, Azure, and secure SFTP/FTPS, giving you flexible options for compliance, backup, and easy access.
Strengthen collaboration by linking calls and chats directly into Microsoft Teams. Agents and supervisors can share updates, escalate issues, and align in real time without switching between systems.
Smarter conversations, all in one place
Unify voice, chat, SMS, email, and social in a single workspace, powered by AI that handles the busywork so your team can focus on customers.
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