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Sunshine Quality Solutions
Pain Points:- Managing the phone system for 18 locations was very frustrating
- Company's previous phones were not easy to use, and customer calls were often dropped
- Jody Johnson, Store Manager
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Paradigm Services Inc.
Pain Points:- Company had no easy way to communicate or transfer calls between locations
- The phone system was outdated, and replacement parts were difficult to locate
- Phone system costs always varied because of maintenance and unexpected costs
- No option for remote workers to use the digital phone system
- Gretchen Connolly, Financial Controller
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JD Bank
Pain Points:- Traditional facility-based phone systems were very costly
- Phone system was difficult to manage and took too many IT hours to support
- Bavo Gall, Chief Information Officer
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Cane River Pecan Company
Pain Points:- Cane River's previous phone system had limited capacity that needed to be increased - at an additional cost - during the holidays
- Company needed to transfer calls between locations and also view whether the lines were busy before transferring
- Peak phone traffic months overlapped hurricane season and the company couldn't afford any phone downtime
- Jady Regard, Chief Nut Officer
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